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LietuviųIdentify the cause of the malfunction
Contact with liquid or a strong magnet can render your card unusable. These elements can damage the chip or magnetic stripe, blocking all transactions. You must request a replacement card from our services. Your funds will automatically transfer to the new card, without additional fees.
To prevent such issues, keep your card away from liquids and magnetic fields. Proper care ensures a longer card lifespan.
A damaged chip or erased magnetic stripe prevents payments and withdrawals. In this case, the only solution is to request a new card. The available funds on your current card will be instantly transferred to the replacement card. This process is free of charge for users.
Use a protective cover to avoid this type of damage in the future.
An insufficient balance automatically blocks your transactions. Log into your user account to check the available amount on your card. Reload your card quickly if necessary using the provided options: bank transfer, deposit, or direct payment. This step restores your card's functionality immediately.
Regularly monitor your balance to avoid unexpected interruptions during payments.
A card may be blocked by our security services if suspicious activity is detected. If you requested the block voluntarily, the card will remain inactive until your approval. Contact our team to verify the situation and safely unblock the card.
Promptly report any fraudulent activity or loss of your card to prevent misuse.
Each card has an expiration date printed on it. Once this date passes, the card stops functioning and requires a replacement. Check this date regularly to avoid unexpected disruptions to your payments. A new card will be automatically sent, and your funds will transfer without fees.
Planning your card renewal ensures smooth and uninterrupted transactions.
What to do after identifying the problem?
Our customer service is available to resolve any issues related to your card. You can reach us through several channels:
If your card is damaged, expired, or unusable, request a new card from our services. The funds available will automatically transfer to the replacement card. This process is quick and free of charge for users.
The new card will be sent directly to your home after your request is validated.
Log into your online account regularly to monitor your balance and activity. Proactive management helps minimize service interruptions. Reload your card as soon as the balance runs low.
Keep a record of your transactions to quickly identify any potential anomalies.
Protect your card from physical damage and fraud risks by using a suitable cover. Enable real-time notifications to monitor every transaction. This vigilance enhances the security of your payments.
If you suspect any issues, immediately block your card via your user account or by contacting customer service.